Terms and Conditions

Usage and Safety:

  • Supervision: All children must be supervised by a responsible adult at all times while using the soft play equipment. Ensure that the equipment is not overcrowded, limit numbers according to the age and size of children using it.

  • Age and Weight Limits: The equipment is designed for children 5 and under with a maximum weight of 22kg. Ensure that no-one with a history of back or neck problems or any medical condition which could reasonably be aggravated by using the equipment is allowed 

  • Assembly and Dismantling: Only our trained staff are authorised to assemble and dismantle the equipment. Do not attempt to move or alter the setup.

  • Hazardous Items: No pets, food, drinks, sharp objects, or shoes are allowed on the soft play equipment. No smoking or barbeques near or within an unsafe distance of the equipment.

Liability:

  • Injury: TrustTwinkle is not liable for any injuries sustained while using the equipment. Users assume full responsibility for any risks involved.

  • Damage: The hirer is responsible for any damage to the equipment beyond normal wear and tear. Charges may apply for repairs or replacement.

  • Weather Conditions: If hired for outdoor use, the hirer must ensure the equipment is protected from adverse weather conditions. Damage caused by weather will be the hirer's responsibility.

Hygiene and Cleanliness:

  • Maintenance: The equipment is thoroughly cleaned and inspected before each hire. However, we recommend a visual inspection upon receipt.

  • Cleaning During Hire: The hirer is responsible for maintaining the cleanliness of the equipment during the hire period.

Cancellation and Refunds:

  • Cancellation Policy: Cancellations must be made 28 days prior to the hire date to qualify for a full refund. If you cancel later, we’ll retain 50% of the package price. However, you can transfer this to a new date within 6 months (subject to availability).

Agreement:

By hiring the soft play equipment, the hirer agrees to all terms and conditions outlined in this disclaimer and takes full responsibility for ensuring compliance

It is the responsibility of the person who is hiring this equipment to ensure that all possible steps are taken to avoid injury or damage. 

DISCLAIMER - Please note that all persons using this equipment do so at their own risk.

The person/s or organisation hiring this equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use.

These guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the hirer to ensure they are fully adhered to at all times.

TrustTwinkle cannot accept any responsibility for any injury caused to anyone using this equipment.